PATIENT ELIGIBILITY:

  1. You will need to have access to:

       1. A smart phone (preferred for best quality of imaging your eye) or tablet with
           camera and audio. A computer with camera and audio is required for vision therapy
           services.
       2. An internet connection.

  2. If you are under the age of 18, a parent or legal guardian must be present during the
      Telehealth visit. It is possible for the parent to connect from a different location
      through Zoom if needed.

The doctor will use video conferencing to review your medical history, any symptoms you are experiencing, evaluate your eye health and discuss concerns that you might have. They will examine your eye with your help using the camera on your smartphone. 

 

SERVICES AVAILABLE:

Contact Lens Evaluation

If you are not having any vision changes or problems with your current soft contact lenses, then a doctor can help you renew your contact lens prescription that may have expired recently or is about to expire with a 6-month extension during this COVID-19 emergency period. Then you may order more contacts. We are happy to ship them to you for free to stay safe and healthy.

This visit is not covered by your insurance and has a fee of $32 which will be collected by credit card over the phone at the time of scheduling. This is intended to be used for soft contact lens prescription extensions during the Shelter In Place and does not take the place of a comprehensive eye exam. We are unable to make prescription or brand changes using Telehealth. 

Additional Contact Lens Telehealth Eligibility:

  1. You are a current patient of the Meredith Morgan Eye Center or Tang Eye Center and received a previous contact lens prescription from our clinics within the past 24 months. 
  2. If you have a copy of your valid prescription from another provider, you may be able to use this service to extend your prescription depending on the expiration date. 
  3. You must be wearing the current contact lenses for at least 2 hours and during the telehealth appointment so that the doctor can evaluate the contact lenses on your eyes.  If you no longer have any contact lenses, please call our clinic to determine if you are eligible to receive trial lenses through the mail at an additional cost. This might require two Telehealth visits depending on your situation. 
  4. You must be wearing soft contact lenses to take advantage of this service. If you are wearing rigid gas permeable or specialty contact lenses, please call our front desk to discuss your situation. 

CONTACT LENS RX FAQ: 

       1. Do I have to buy the contact lenses from you

           Answer: No, with your authorization we can send you the prescription via email. We
           do offer very competitive 
pricing and are offering free shipping right now. 

       2. Does this mean I don’t have to come in person for a visit

           Answer: It is highly unlikely that you will have to come in for a visit, but based on
           the health of your eye, if an in-person visit is required, the fee you pay for
           Telehealth will be used toward that visit. You will not double-pay.

       3. What if I have Vision Service Plan (VSP) insurance

           Answer: VSP patients receive their usual 15% discount off of contact lens services

       4. Can I use my VSP material benefit to pay for my contacts and the service fee

           Answer: We can check your VSP plan for eligibility and benefit amount. 

 

Dry Eye Clinic Follow-Up

We are offering video conferencing services in the Dry Eye Clinic to:

  1. Current patients of the Dry Eye Clinic who are seeking follow-up services
  2. New patients referred to the Dry Eye Clinic by another provider
  3. New patients seeking additional information regarding services offered in the Dry Eye Clinic

The doctor will use video conferencing to review your medical history, discuss the symptoms you are experiencing, answer any questions you may have, and to review your treatment regimen. The eye care provider may examine your eye with your help using the camera on your smartphone.

DRY EYE FOLLOW-UP FAQ:

       1. Does this mean I won’t have to come in for a visit

           Answer: If you are having a significant problem, you and your doctor will decide
           if an in-person visit is prudent. Of course, your regular visits in the Dry Eye Clinic
           will resume once the stay-at-home order is lifted. The purpose of this visit is to
           provide you with the opportunity to ask any questions you may have and to review
           your treatment plan while sheltered-in-place.

       2. I feel like my eyes are fine and I just need a refill of my prescriptions. Do I need a
          Telehealth visit

           Answer: If you prefer, you can ask your pharmacy for a refill request and they will
           contact us.

       3. Will I see my regular dry eye provider during the Telehealth visit

           Answer: We will schedule you with your current provider if she is available. If you
           do not have a current provider and/or have a time sensitive concern, we will
           schedule you for the next available Telehealth appointment.

       4. Will this be covered by my medical insurance

           Answer: Due to the stay-at-home order, many medical insurance companies are
           covering Telehealth visits as an alternative to in-office visits. We will work with you
           to determine whether your insurance will cover Telehealth services through our
           facility. 

       5. How much will the Telehealth visit cost if my insurance will not cover the cost?

           Answer: The cost is between $65-$120 depending on the length of time spent in
           conference with your provider and the complexity of your condition. We will collect
           your credit card information over the phone at the time of scheduling.

 

Glaucoma Follow-Up

It is important to maintain regular follow-up care with your doctor to monitor glaucoma. 

The doctor will use video conferencing to review your medical record, any symptoms you are experiencing, evaluate your eye health and discuss concerns that you might have. They will examine your eye with your help using the camera on your smartphone. 

We can check whether your health insurance will cover the fee for the evaluation.  If it does not, the cost is between $53-$89.  We will need to collect your credit card information over the phone at the time of scheduling.

Additional Glaucoma Telehealth Eligibility:

You must be a current patient of the Meredith Morgan Eye Center or the Tang Eye Center. We cannot accept new glaucoma patients with telehealth and you should contact the doctor who manages your glaucoma care.  If you have any questions regarding your care, you may contact us.

GLAUCOMA FOLLOW-UP FAQ:

       1. Does this mean I won’t have to come in for a visit

           Answer: It’s highly unlikely that you will have to come in for a visit on an urgent
           basis, but if you are having a significant problem, you and your doctor can decide if
           an in-person visit is prudent. Of course, your regular glaucoma visits will resume
           once the stay-at-home order is lifted. The purpose of this visit is to have a check-in
           with your eye doctor to make sure you are doing well during this stay-at-home
           order for your glaucoma management. 

       2. I feel like my eyes are fine and I just need a refill of my prescriptions. Do I need a
          Telehealth visit

           Answer: If you prefer, you can ask your pharmacy for a refill request and they will
           contact us. Note, please make sure your pharmacy has our correct fax number:
           510-642-8012. If your usual clinic is the Tang Eye Center, that fax machine is not
           being monitored right now. Please use this fax number instead. 

       3. Will I see my regular glaucoma doctor during the Telehealth visit

           Answer: We will schedule you with your regular glaucoma doctor if they are
           available. If you do not have a regular glaucoma doctor or have a time sensitive
           concern, we will give you the next available Telehealth appointment.

 

Red Eye Exam

If you are having a red eye or problem with your eye health, we can schedule a Telehealth office visit.  The doctor will use video conferencing to review your medical record, your symptoms, evaluate your eye health, and recommend a treatment option. They will examine your eye with your help using the camera on your smartphone or computer and answer any questions you might have. 

We can check whether your health insurance will cover the fee for the evaluation.  If it does not, the cost is between $53-$89.  We will need to collect your credit card information over the phone at the time of scheduling. 

OCULAR HEALTH TELEHEALTH FAQ: 

       1. Does this mean I don’t have to come in person for a visit

           Answer: We are able to handle many eye health issues with Telehealth alone.
           However, if you and your doctor determine during your visit that an in-person visit
           is prudent and urgent, the fee you pay today for Telehealth will be used toward that
           visit as long as that visit is within the following 24 hours. You will not double-pay.
           We are encouraging everyone to have a telehealth visit first if at all possible to
           reduce the likelihood of an in-person visit for everyone’s health and safety. 

       2. What if I have Vision Service Plan (VSP) insurance

           Answer: During COVID-19, VSP is offering to pay for medical visits on most plans.
           The front desk can check to see if you have a plan that has been expanded to
           include these services. 

       3. Will this be covered by my medical insurance

           Answer: Due to the stay-at-home order, many medical insurance companies are
           covering Telehealth visits now. We will work with you to determine whether your
           insurance will cover Telehealth services through our facility. 

       4. Why are you giving me a range of prices? Shouldn’t there be one fee

           Answer: The fee depends on what is required during your visit which, as you can
           imagine, is impossible to know ahead of time. We give the range of fees to be
           completely up front and so there are no surprises at the end of your visit. 

       5. Why do I have to pay up-front instead of being billed after my appointment

           Answer: We are trying to reduce the amount of staff that are coming in to work
           during this stay-at-home order, and this is one way you can help to do so. 

 

Binocular Vision Therapy

At this time, we are happy to offer Remote Vision Therapy to our existing patients. The doctor will use video conferencing to review your record, conduct your therapy visit, review assigned home activities, update and assign new home activities, and address any additional concerns that you might have. They will conduct the therapy session with your help using the camera on your laptop or desktop. 

Additional Vision Therapy Telehealth Eligibility:

  1. You are a current patient of the Meredith Morgan Eye Center and have received a vision therapy session in the last 4 months. 
  2. You must have access to a laptop or desktop with a camera since both the patient and doctor need the ability to share screens and audio (preferably a microphone or, if not, a telephone). 

VISION THERAPY FAQ: 

       1. How will I get materials/equipment

           Answer: Your doctor will leave you necessary equipment for pick up or exchange at
           the front desk. You can pick these up during our clinic’s open hours, M-F between
           8:30 am and 4:30 pm. Your doctor will personally email you when the equipment is
           ready for pickup and what equipment, if any, you need to bring with you to turn in
           for exchange. 

       2. Does this mean I don’t have to come in person for a visit

           Answer: Yes. It is highly unlikely that you will have to come in for a visit. But, if
           your doctor feels that an in-office visit is necessary, the fee you pay for Telehealth
           will be used toward that visit. You will not double-pay.

       3. What if I have Vision/Medical insurance

           Answer: At this time, it is unlikely that your insurance will cover the therapy visit.
           This is the same as our in-office visits. If a portion is covered, you will still be
           financially responsible for the overage. 

 

Sports Vision Clinic Follow-Up

At this time, we are happy to offer Remote Vision Therapy to our existing patients. The doctor will use video conferencing to review your record, conduct your therapy visit, review assigned home activities, update and assign new home activities, and address any additional concerns that you might have. They will conduct the therapy session with your help using the camera on your laptop or desktop. 

Additional Vision Therapy Telehealth Eligibility:

  1. You are a current patient of the Sports Vision & Concussion Clinic at Cal Memorial Stadium and have received a vision training session in the last 12 months. 
  2. You must have access to a laptop or desktop with a camera since both the patient and doctor need the ability to share screens and audio (preferably a microphone or, if not, a telephone). 

VISION THERAPY FAQ: 

       1. How will I get materials/equipment

           Answer: Your doctor will leave you necessary equipment for pick up or exchange
           at the front desk of the Meredith Morgan Eye Center. You can pick these up during
           our clinic’s open hours, M-F between 8:30 am and 4:30 pm. Your doctor will
           personally email you when the equipment is ready for pickup and what equipment,
           if any, you need to bring with you to turn in for exchange. 

       2. Does this mean I don’t have to come in person for a visit

           Answer: Yes. Telehealth visits can be just as rich as in person visits (but require
           more work out of both you and your doctor). But, if your doctor feels that an
           in-office visit is necessary, the fee you pay for Telehealth will be used toward that
           visit. You will not double-pay.

       3. Will Insurance Cover my Concussion Rehab appointment

           Answer: Yes, if you were having your in-person rehab visits paid for by insurance
           then you should still be covered for your appointments through a telehealth service.

       4. Sports Vision Enhancement Training

           These visits are cash pay just as they were in person. The fee for these visits is
           $200 for a 45-minute session.